Revenue Protection & Damage Recovery

As of September 4, 2026, the Damage Recovery program recovered $0.00, leaving an outstanding balance of $1,538.32. There are currently two cases requiring immediate follow-up and one identified repeat offender. The top five recent damage incidents involve guests Stephon Hamilton ($200.00), Kristine Chambers ($200.00), Danielle Hall ($100.00), Shaun Crecelius ($50.00), and Josue Antonio Resendiz Martinez ($10.00). Data indicates that the 'Other' reservation source is the highest-risk channel, averaging $174.21 in damages per incident. Room 137 remains the highest-risk location with a cumulative damage total of $800.00.