Front Desk Issues

Room 228 Hannah Lynn Dill is stating that she wants to have a compensation because her TV and Wifi is not working during her stay. Guest added that she went in the lobby multiple times during nights to inform us about the issue, however it wasn’t fix. As for the compensation, we will provide a $10.00 off for her next stay. Already informed guest about the resolution.

Hello Team, I just wanted to provide an update regarding a guest inquiry. Earlier, I received a message from Carina Williams requesting an update on the refund that was previously discussed with one of our front desk team members. She was inquiring about the reservation under the name Zedvie Santos. At that time, I was unable to check the reservation because our kiosk and PMS were being worked on by Tech Support. Since I couldn’t access the reservation details, I collected the reservation name, the caller’s name, and the best callback number (9206524346). Once the system was restored, I reviewed the reservation and found that it was booked through an OTA, specifically Priceline, and the reservation was marked as No-Show. I have already informed Nikiya about this reservation. I then attempted to callback Carina Williams, but she did not answer. I left her a voicemail advising her to contact Priceline directly for any updates regarding the refund, as the reservation was not booked directly with our property and refund requests must be handled through the third-party booking provider. Thank you.